Return & Refund Policy
Policy
Return & Refund Policy
We stand behind every lot we ship. If something isn't right, we'll make it right.
Standard returns
- Returns accepted within 30 days of delivery for unopened, undamaged product in original packaging
- Buyer pays return shipping
- Refund issued upon inspection of returned product
- Opened product cannot be returned unless defective
Defective or damaged product
If your product arrives damaged or is defective, we will replace it at no charge — we cover the return shipping. Please contact us within 30 days of delivery with your order number and a description of the issue.
Refund processing
- Refunds are issued to the original payment method within 5–10 business days of receiving the returned product
- Shipping charges are non-refundable unless the return is due to our error or a defective product
- For orders placed with a purchase order, a credit memo will be issued
How to initiate a return
To start a return or report a defective product, submit a request through our contact form. Please include your order number and a brief description of the issue. We'll respond within one business day with instructions.